7 Tips for Dealing With Upset Facebook Fans
Remember the days when you controlled everything on your website and if someone didn’t like it, well too bad? One of the greatest fears of business owners entering into the social media market place is...
View ArticleWhy You Need Honest Feedback and 3 Ways to Get It
Finding out and recording what people think used to cost a fortune in market research and focus groups and more. And the truth can sometimes sting so much that business owners will actually avoid...
View Article15 Ways to Avoid Bad Online Reviews
You bet there are things you can do right now to seriously mitigate the damage from negative online reviews. Proactively putting a couple of systems in place will also help you to learn more about what...
View Article4 Tips For Taking Ownership Of Your Local Business’ Online Presence
Any local businesses’ online presence can be compromised. But what should small business owners be doing to preempt, identify and mitigate these threats to their online presence?Leveraging the areas...
View Article10 Tips To Get More Customer Reviews (SEL)
Maybe you’ve heard that you really need to ask your customers for online reviews. That part is true.But guess what! It’s actually a lot more complicated than simply asking and there’s still a lot that...
View ArticleDon’t Be Afraid Of Fake Reviews
If you’re religious about treating every online review as legitimate and you’re really helping each and every customer, you’re not only doing your business a good service, you’re also perfectly ready...
View ArticleHow Deeply Do You Respond To Customers In Public?
Always treating even negative reviews as legitimate is good advice, even if you’re sure some reviews come from competitors. But how deeply and in how much detail should you really be responding? Is...
View ArticleHow To Protect Your Trademark Online
A good name for your business or product can’t be as easily protected as was once the case in the pre-internet media world. Still, if you’ve put time and effort into the unique qualities of your own...
View ArticleTips on Using Social Media to Help Improve Your Online Reputation
Just like in the real world, a good reputation in social media will go a long way and a bad one could taint you and your brand forever.What can you do to shore up your reputation and keep it shining?...
View ArticleOnline Reviews | Six Steps To Stop Your Business Reputation Getting Trashed
Avoiding any kind of negative online product or business reviews is essential to your business success online or offline. That’s especially true now that social media has become the backbone of online...
View Article4 Online Reputation Management Tips for 2012
Don’t be left in the dark when it comes to your online reputation. Staying active is one of the key ways to see that your many online initiatives bear some fruit and do you some good.Proactively...
View Article5 Lessons You Can Learn from a Breathtaking Customer Service Fail
There’s still some business people out there who think you can outsource your customer communications literally everything including support, content and social media relationships.Unfortunately rude,...
View ArticleWhy Online Reputation Matters to Small Business
Any disconnect between your corporate and brand reputation triggers a sharp consumer reaction, especially for smaller businesses. Even if your product or service is excellent and you’re doing...
View ArticleReputation Management and Social Monitoring Made Easy
You’d think somebody saying something bad about your business on the internet was the end of the world.It’s not that bad, but before you have a complete breakdown, take a few deep breaths. Now...
View Article3 Tips to Handle Online Negative Publicity – A SPN Exclusive
Online reputation management does not require immediate, flaming, retaliatory combat.On the contrary, cooler cucumbers know that even bad publicity is still publicity. A deft, thoughtful response...
View Article14 Ways to Handle Angry Dissatisfied Customers Online
It might seem like a nightmare, but diffusing a rattling online altercation is easier than you might think through all the tears.These 14 tips are ultra-uselful for any business confronting the less...
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How to Manage your Online Reputation
You may think that online reputation management isn’t something you should concern yourself with. I would urge you to reconsider that thought!According to eMarketer 83% of consumers say that online...
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Customer Surveys | Find Out What Your Customers Think
Do you truly know how well you’re doing with your clients and customers? Are there problem areas or holes in your customer service you’re unaware of? Want to discover what your clients really think?...
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Online Reputation Management Strategies To Count On
Spend any time thinking about your online reputation management? That’s what I thought! Based on a study by Erik Qualman of Socialnomics.com nearly three-quarters of consumers report they trust the...
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Take Charge of Your Online Reputation
5 Simple Ways to Help Manage Your Online ReputationWe live in a world where communication is near instant, word travels extremely fast, and if you’re not attentive your online reputation can be trashed...
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